Maintenance complete: new infrastructure and a required app update

Our planned maintenance is complete. Bidali is back online and processing orders.

Thank you for bearing with us while the sites and the app were unavailable. Here is a short summary of what we did and why.

What we changed

• We overhauled our infrastructure. Every Bidali service now runs on a new, modern platform that replaces systems we had been running since 2018.
• We isolated everything inside a private network. Our services and data are no longer reachable from the public internet except through the protected entry points we control.
• We set it up to scale automatically. Capacity now grows and shrinks with demand, and the platform is designed to run across regions around the world as we grow.
• We locked things down further. We tightened how our own apps and services identify themselves to each other, rotated credentials, and removed access we no longer need.
• We rolled out a round of mobile app updates. These carry the changes the new platform depends on.

Why we did it

The attacks we wrote about last week have not stopped, for us or for the rest of the gift card industry. The weekend after we brought our systems back online, we were hit by a botnet. It did not cause any issues, but it made one thing clear: we needed to make changes across our entire infrastructure to mitigate future attacks.

So instead of hardening the old setup piece by piece, we rebuilt the foundation and put up a stronger security perimeter, one that is far more robust against attacks like that.

The result is a platform that is safer, more reliable under load, and simpler for us to run. It also lowers our cloud infrastructure bill, which lets us put more into the product and into support.

Please update the Bidali app

Version 2.1.3 is required. Older versions of the app can no longer connect and will ask you to update. Install the latest version from the App Store or Google Play. Your account and balance are not affected by the update.

If you are having an issue

If anything is not working for you after the update, please contact our support team at support@bidali.com or through our support center. You can also follow @BidaliSupport for status updates.

Thank you for sticking with us.

Eric Kryski Co-founder and CEO, Bidali