If you are a Merchant and have a complaint relating to the Code of Conduct for the Credit and Debit Card Industry in Canada (the "Code") then please contact us. We’ll do our best to find a resolution.
Some examples of complaints that would be governed by the Code include:
You’re a valued customer and we’re here to help. Please contact Bidali Customer Service or write to us at:
#300 - 1550 5 St SW
Calgary, AB, Canada
To help us assist you, please provide us as much information as you can about your complaint, including copies of any supporting documentation. If we cannot resolve your complaint immediately, we will confirm receipt of your complaint within five business days and provide you with our final decision in writing within 90 days. In the unlikely event we cannot resolve your complaint within 90 days, then we will advise you of our expected response time.
If you are not satisfied with our handling of your complaint, you may contact the FCAC directly. The FCAC can be reached at:
Financial Consumer Agency of Canada
6th Floor, Enterprise Building
427 Laurier Ave. West
Ottawa, ON K1R 1B9
1 866 461-3222
Please note that FCAC is not a dispute-resolution agency for consumers in their individual dealings with Bidali.