TL;DR Treat people how you want to be treated.
At Bidali we strive to resolve issues as swiftly as possible and communicate promptly, clearly and with respect. We believe that our customers have a right to be heard, understood, and respected.
However, there are situations that can make it difficult for our support team to resolve some requests. In some cases, when an individual becomes threatening or abusive to our staff, we must draw the line. We strive to offer the best service in the digital currency and payments industry, but when a customer mistreats our staff with abusive or threatening language, we reserve the right to end the business relationship with that customer.
We understand that dealing with payment issues can be stressful, and we want to hear your concerns. However, if that frustration becomes aggressive, threatening, or disparaging towards our staff, we consider that behaviour unacceptable and may refuse to provide additional service. All threats of violence are reported to authorities and Bidali reserves the right to close the account of any customer making such threats. Everyone has a right to feel safe at work, and that is no different for our customers and members of Bidali.
Thank you for understanding our need to create a respectful and safe workplace. We are here to help our customers use Bidali, but the right to that support comes with an expectation of thoughtful, considerate behavior and communication. Please feel free to contact us for more information or clarification on this policy.